Terms & conditions
Cancellations and reschedules
Cancellations, reschedules and refunds
If your travel plans change, we are happy to reschedule or offer you a refund for the tour.
Please note that a 5% cancellation fee is always collected to cover credit card fees.
Cancellations due to weather
In Iceland, weather can change quickly, so all outdoor activities are weather-dependent. While it’s rare, if we have to delay or cancel a tour because of weather or ice conditions, you’ll have the option of a full refund or rescheduling your trip.
Boat Tours and Glacier Tours refunds
95% refund until 48 hours prior to departure. Please note that a 5% cancellation fee is collected to cover credit card fees.
Cancellations made within 48 hours are non-refundable, we can however reschedule your tour.
If you need to change your reservation more than 48 hours prior to the tour, please contact us by email info@fjallsarlon.is
If you need to reschedule with short notice, within 24 hours of your tour, please call +354 666 8006.
Overnight Adventure Cancellation
95% refund if cancellation is made 2 weeks or more before your scheduled tour. Please note that a 5% cancellation fee is collected to cover credit card fees.
Cancellations made within 2 weeks are non-refundable.
Acknowledgment of risk
Your safety is our top priority. While our outdoor adventures are incredibly rewarding, they do come with some risks. By participating, you take responsibility for your own well-being and actions. Our company cannot be held liable for accidents caused by guests, or for incidents that are beyond human control, such as sudden and extreme weather changes. Please keep a close eye on your personal belongings, as we cannot be held responsible for any damage to them.
Before your tour, it’s essential that you let your guide know about any medical conditions or injuries you have. If a guide feels that it would be unsafe for you to participate, they reserve the right to cancel your spot.